Monday’s breakdown of the 9-1-1 emergency system has many people looking for answers – you know, so it does not happen again. While investigating the outage, KESQ was surprised to learn what many customers have already found out for themselves: Frontier Communications is not at all good at the second part of their name.
@FrontierCorp @KESQ @LocalTwo would like a statement on why one of your trunkline systems failed to operate Coachella Valley's 911 system.
— Kelley Moody ???? (@KelleyMoodyCBS2) June 28, 2016
Via KESQ:
Between last night when the news first broke and this morning, KESQ News Channel 3 and CBS Local 2 reporter Kelley Moody has spent well over an hour attempting to get in touch with Frontier Communications. After emailing, calling, and reaching out through Twitter, she eventually called their customer service line to be transferred between 5 different customer service representatives, one of which said the, “Lines were probably messed up,” and “It could have been a bunch of different variables.”
We have yet to receive an official comment as to why the system failed from Frontier Communications.
Five different reps, terrible responses, lots of frustration, nothing resolved – yup, just another day at the office for the customer service pros at Frontier Communications.
